Availability of the products

All orders are subject to the availability of the product that will be indicated in most cases on the page itself. If there is a stock break or some other problem related to the impossibility of supplying the order, the company undertakes to communicate the unavailability of the product within 48 hours, and reserves the right to provide information about a solution by virtue of the future availability of the product, proposal of an alternative product of quality and value equal to or greater than that requested or by providing a promotion code for the amount of your purchase valid for 2 months.

Withdrawal of products from the online store

The company reserves the right to withdraw, modify, change any type of product, material, or content of the store, thus limiting any type of responsibility before a client or a third party for carrying out said actions on the website.


The price of the products will be the one stipulated at all times in our electronic store. The prices shown include VAT, but not shipping costs. The prices will be subject to the internal policy of changes that allow any modification in this regard without affecting those orders that have been confirmed, even if their shipment has not been processed.

The company also reserves the right to make and modify all kinds of offers.


For shipments in the Peninsula, orders will be delivered within 72 hours, once the payment has been verified and provided that the selected item is available.

For shipments to the Balearic Islands, orders have a delivery time of 5 working days.

Orders will be carried out the same day the purchase is made as long as they are made before 2:00 p.m. (If the order is placed later than that time, it will be shipped the next day).

Standard transit times for Europe are 5 business days.

Finally, in Asia the express transit is 5/7 working days.

On Saturdays, Sundays and holidays, there will be no delivery or delivery of orders. It will be the next business day when these orders are managed.

Impossibility of delivery

If for reasons attributable to the buyer (eg absence at the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you through the means provided, to offer the necessary information to carry out the collection of the order.


All Ana Pallarés shoes can be returned if there is a manufacturing defect and provided that the reason for their return is reported within a period of 24 calendar hours after receiving your order, without having been used and arrive in perfect condition.

Ana Pallarés reserves the right to reject returns communicated or sent after the deadline, as well as shoes that are not in the same conditions in which they were sent.

Payment Methods

The forms and conditions of payment previously established with the client will be applied. In the invoice sent together with the delivery of the merchandise, the payment conditions to be applied will be indicated. 

Payments will be accepted by Paypal, bank transfer and POS. The company reserves the right to take the customer’s card details to place an order, and undertakes not to make any use of them that could harm the customer. The use of the SSL certificate is specified on the Ana Pallarés website, verifying that it is a secure purchase page.

Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for the Canary Islands, Ceuta and Melilla, in which case the applicable taxes will be applied. to these territories.

Transfer of risk and ownership

The risks of the Products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if it takes place at a later time. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.

Written communications

Applicable regulations require that part of the information or communications we send you be in writing. By using this Electronic Store, you agree that we may exchange electronic communications. We will contact you by email or provide you with information by posting notices in the Electronic Store. For contractual purposes, you accept that all contracts, notifications, information and other communications that we communicate to you by the aforementioned means, comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Minimum age for purchase

The minimum age to carry out a transaction in our online store is from 18 years of age.

Geographical scope

The articles offered through this website will only be available in Spanish territory.

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